Disclosure

DISCLOSURE STATEMENT

PUBLICLY AVAILABLE INFORMATION

Here is some general information about our business to help you decide if you want to seek our advice.

Licensing information

NZ Financial Services Group Limited (FSP286965) holds a license issued by the Financial Markets Authority to provide financial advice. Logic Finance Limited (FSP620209) is authorized under the NZ Financial Services Group Limited to provide financial advice.

Nature and Scope of Advice

Logic Finance Limited provides advice to our clients about their mortgages and mortgage related work, such as refix and restructure of the mortgages. Our Financial Advisers provide financial advice in relation to these financial advice products.

We only provide financial advice about products from certain providers:

For mortgages, we work with the following lenders (see attached list of lenders)

Commission

On settlement of a loan, we usually receive commission from the applicable product provider. The commission is generally of an upfront nature but may also include a renewal or trail commission. We also receive a fixed rate roll over fee from some product providers if we assist in refinancing your loan.

This commission is used to remunerate the financial adviser that provides the advice, and to pay the expenses associated with running our business including any rent, staff costs and IT resources. From this commission we also pay NZ Financial Services Group Limited for services they provide to us in connection with our authorisation under their licence from the Financial Markets Authority.

We take steps to ensure that the receipt of commissions does not influence the advice we give to you and that our advisers prioritise your interests by recommending the best product for your purpose regardless of the type and amount of commission we or they may receive. We do this by:

Ensuring our advisers follow an advice process that ensures they understand your needs and goals.
Ensuring our advisers receive regular training on how to manage conflicts of interest.
Providing you with a schedule showing commission amounts and types by product provider. This schedule is contained within each Financial Adviser’s personalised Disclosure Guide. A Financial Adviser will provide you with more information about commissions during the advice process.

Fees and Expenses

Generally, we don’t charge you any fee for the advice and transactional solutions that we provide to you. This is possible because, on settlement of a mortgage, we usually receive commission from the applicable product provider as described above. There are two exceptions to this general position which are explained below.

We may charge you a one-off fee in the following situations:

No commission: If you request that we provide services in relation to a product or service and we do not receive a commission. Any such fee would be agreed and authorised by you in writing before we complete the services, and would be based on an estimate of the time spent providing the advice.

This may arise in the rare event that you request that we provide Services in relation to either a product that is offered by a provider that we do not hold an accreditation with, or a product that is outside our usual arrangements with our product providers.

Should we need to charge you a fee, you will be invoiced and will be given 30 days to make payment.

Conflicts of Interest and Incentives

Logic Finance Limited and our financial advisers receive commissions from the providers on whose products we give financial advice banks and other lenders). If you decide to take out a mortgage, the provider will pay a commission to Logic Finance Limited and to your financial adviser. The amount of commission is based on the amount of mortgage and vary between the lenders.

As part of our overall process, we sometimes refer our clients to Tower for Fire & General Insurance. We receive a small referral fee for this service.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive.

Complaints

If you have a complaint about our service you need to tell us about it. You can contact our internal complaints service by phoning us on 021 022 68616 or emailing us at info@logicfinance.co.nz with the heading Complaint – (Your Name).

Please set out the nature of your complaint, and the resolution you are seeking. We will acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and notify our Licence Holder. We may want to meet with you to better understand your issues.

We will then investigate your complaint and provide a response to you within 7 working days of receiving your complaint. If we need more time to investigate your complaint, we’ll let you know.

If we cannot agree on a resolution, you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. Details of this service are:

Insurance and Financial Services Ombudsman Scheme at:

Address: P. O Box 10-845, Wellington 6143

Telephone: 0800 888 202 or 04 499 7612

Email Address: info@ifso.nz

Our Duties

Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are:

– Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.

– Give priority to your interests.

– Exercise care, diligence, and skill.

Contact Details:

Logic Finance Limited (FSP620209) is the Financial Advice Provider.

You can contact us at:

Phone: 021 022 68616

Email: info@logicfinance.co.nz

You can also visit our office by prior appointment:

2/39 East Tamaki Road

Papatoetoe

Auckland 2025

Disclosure Statement :

Click here to download the pdf

Privacy Policy

Our commitment to protect your privacy

We understand how important it is to protect your personal information. This document sets out our privacy commitment in respect of personal information we hold about you and what we do with that information.

It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.

Our commitment in respect of personal information is to abide by the Privacy Principles set out in the Privacy Act 2020 (or any successor legislation) (the Privacy Act) and all other applicable laws. This Privacy Policy applies in addition to, and does not limit, our rights and obligations under the Privacy Act and other applicable laws.

Who are we

The terms “we”, “us” and “our” are a reference to Logic Finance Limited. References to “you” and “your” are a reference to you.

Your authorisation

By providing us with personal information or engaging us to provide you with services, you consent to the collection, use, storage and disclosure of personal information in accordance with this Privacy Policy.

Changes to our Privacy Policy

We may change our Privacy Policy from time to time, by providing you with an updated version, to reflect changes in the law and also our business needs so long as the changes do not disadvantage you. By continuing to engage us you will be deemed to have accepted the updated Privacy Policy.

What personal information do we collect?

When we refer to personal information, we mean information that identifies, or is capable of identifying, you. This includes, for example, your name, date of birth, address, contact details, account details and occupation.

If you engage us to provide services to you, we may collect personal information about your financial situation or goals in order to recommend mortgage and insurance products that we are permitted to advise on (Products).

Why do we collect your personal information?

We collect your personal information for the purposes of our and relevant third parties’ services and relationship with you (refer to section 9 below: “Who do we disclose your personal information to?”). For example:

responding to your requests or inquiries;
providing services to you (e.g., to enable us to recommend Products to you);
sending communications and direct marketing to you about products and services we think may be of interest to you (whether through mail, telephone or electronic means (including email and SMS/MMS);
market research; and
any other purpose authorised by you or the Privacy Act.

If you do not wish to receive marketing information, you may ‘opt out’ at any time by notifying us.

We may also collect personal information (including credit information and health information) on behalf of the lenders, insurers and other providers of Products that you choose to apply for

(Product Providers). Product Providers will have their own Privacy Policy that applies to the information that we collect on their behalf.

How do we collect your personal information?

Generally, we will collect your personal information directly from you. For example, we collect your personal information if you submit information to us, make inquiries via email or provide personal information during conversations between you and us.

We may also collect your personal information from:

NZ Financial Services Group Limited (NZFSG) and its related bodies corporate;
credit reporting agencies;
with your authorisation, banks (e.g., through the use of illion BankStatements) and employers;
Product Providers (e.g., during the term of any loan or insurance we have arranged on your behalf, in order to answer your queries or assist you with your financial arrangements as your circumstances change). If applicable, the Product Providers may also periodically disclose your loan balance or premium to us in connection with the payment of ongoing commission to us over the term of your loan or insurance; and
any other person authorised by you or the Privacy Act.

If you provide any personal information about anyone else to us, you confirm that you have collected that personal information in accordance with the Privacy Act and that the individual concerned has:

authorised the disclosure to us and the collection, use and disclosure of their personal information by us in accordance with this Privacy Policy; and
has been informed of their right to access and request correction of their personal information.

Updating your personal information

We will generally rely on you to ensure the information we hold about you is accurate. If any of your details change, please let us know as soon as possible by contacting us.

Who do we disclose your personal information to?

We may disclose your personal information to the following people if we consider it necessary to do so for the purposes described in section 6 above:

NZFSG and its related bodies corporate;
Product Providers and other prospective lenders, third parties or other intermediaries in relation to your finance or insurance requirements (including a prospective lender’s mortgage insurer (if any), any person with whom a lender or insurer proposes to enter into contractual arrangements, any person who provides a guarantee or security and any trustee and any assignee or potential assignee of a lender’s or insurer’s rights);
our referral partners who can help you with other services;
contractors or service providers;
investors, or any entity that has an interest in our business or any entity to whom we consider assigning or transferring any of our rights or obligations or selling all or part of our business;
anyone who we are legally required or authorised to share your information with, including regulators and government agencies;
to auditors (such as NZFSG) to ensure we are providing services to you that are in your best interests, and in accordance with current regulations;
your employer and referees, as well as credit reporting and identity verification agencies; and
any other person or entity authorised by you or the Privacy Act.

You acknowledge and agree that credit reporting agencies may hold your credit information (including default information) on their systems and use such information to provide their credit reporting services, which may include providing your credit information (including default information) to their customers.

Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment.

Do we disclose your personal information to anyone outside New Zealand?

We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside New Zealand.

We may also disclose personal information to NZFSG and its related bodies corporate, and third-party suppliers and service providers located overseas for some of the purposes listed above.

Are you required to provide personal information to us?

You are not required to provide any personal information to us but if you choose not to it might affect our ability to provide services to you and your ability to obtain finance, insurance and other Products from Product Providers.

In most circumstances it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.

Access and correction to your personal information

You may access and request correction of any of the personal information that we hold about you at any time by contacting us. We may charge a fee for our reasonable costs of retrieving and supplying the information to you.